Critical Information Summaries

All telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS).

The CIS is important if you are considering buying a new internet product or service, telephone or mobile.

It helps you compare features and prices from different telcos. It also tells you what to expect, such as:

  • what is included in the product, service or plan, and what is limited or excluded
  • the fees and charges for the product or service, even if it is a ‘free’ offer
  • how long the minimum contract lasts
  • how much it costs to use national or international roaming (mobile only)
  • what to do if you have a complaint

Each product page will include the CIS for the product you are considering. In addition, you will find a list of the various CIS for the products we offer below.

Please contact us if you have any questions about our CIS.


Product Type Category CIS
nbn® Fixed Wireless Fixed Wireless Critical Information Summary – Fixed Wireless
nbn® Sky Muster® Satellite Critical Information Summary – Sky Muster
nbn® Sky Muster® Plus Premium Uncapped Satellite Critical Information Summary – Sky Muster Plus Powered by NBN – Uncapped Data
nbn® Fibre Fixed Line Critical Information Summary – Fibre