All telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS).
The CIS is important if you consider buying a new internet product or service, telephone or mobile.
It helps you compare features and prices from different telcos. It also tells you what to expect, such as:
- what is included in the product, service or plan, and what is limited or excluded
- the fees and charges for the product or service, even if it is a ‘free’ offer
- how long the minimum contract lasts
- how much it costs to use national or international roaming (mobile only)
- what to do if you have a complaint
Each product page will include the CIS for the product you are considering. In addition, you will find a list of the various CIS for the products we offer below.
Please contact us if you have any questions about our CIS.
| Product Type | Category | CIS |
| nbn® Fixed Wireless | Fixed Wireless | Critical Information Summary – Fixed Wireless |
| nbn® Sky Muster® | Satellite | Critical Information Summary – Sky Muster |
| nbn® Sky Muster® Plus Premium Uncapped | Satellite | ANT Critical_Information_Summary_nbn_skymuster_Plus_Premium_Uncapped |
| nbn® Fibre | Fixed Line | Critical Information Summary – Fibre |
