nbn Sky Muster Plus Premium

Satellite broadband is the delivery of broadband data using satellite signals. A small antenna or dish is installed on the roof (or other nbn-approved location) of a home or business to transmit and receive data from a satellite orbiting the Earth. The satellite then transmits the data back to a network of satellite ground stations (much larger satellite dishes), and these connect to the internet via an nbn Satellite service provider.

1. With nbn Sky Muster, all data counts towards your monthly data allowance at a wholesale level, and there is a set amount per month to use for online activities.
2. With nbn Sky Muster Plus, plans include different data usage allowances.  NBN Sky Muster Plus plans meter your usage of video streaming¶ and VPN traffic between 4 pm and 12 am-midnight; however, all other internet activities on NBN Sky Muster Plus plans will not count towards your monthly data allowance.
3. With nbn Sky Muster Plus Premium plans, you can enjoy uncapped data usage for all your internet activities and a choice of speeds.^{#^}

Note: Exclusions and fair use policies apply to all nbn Sky Muster Plus Plans. For more information on activities that may be shaped to proactively protect the nbn broadband access network and protect fair access to the network for all users and exclusions, visit nbnco.com.au/skymuster-plus or contact our friendly customer service team.

¶Most video streaming between 4pm – 12am midnight counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, X (previously Twitter), Instagram, Snapchat, Tumblr and LinkedIn, will not count towards your monthly data allowance.

#Fair Use Policy and shaping apply.

†Your experience, including the speeds actually achieved over the nbn network, depends on the configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software or signal reception). Satellite end users may also experience latency.

Typically, most people use their nbn Satellite service at the same time in the evening, between 7 and 11pm. During this busy time, the end user experience may be impacted, including slower speeds. For details on how nbn Sky Muster Plus traffic is managed, including during and outside these hours, see nbnco.com.au/skymuster-plus.

Data is how much content you download and upload from and to the internet, whereas speed is how fast this data travels between the internet and your devices. For example, whenever you stream an online video, you download data. If you post an image or save a file to ‘the cloud’, you’re uploading data. The amount of data you require from your internet plan will depend on the activities you enjoy and how often. For any nbn Sky Muster Plus Premium Plan, video streaming and VPN use will not be subject to a monthly data allowance between 4pm and 12 am-midnight as all data usage is uncapped.#

Speeds will fluctuate over time. Your experience, including the speeds actually achieved over the nbn broadband access network, depends on many factors, including the nbn access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, signal reception, or how your provider designs its network). Satellite users may experience latency.

To proactively protect and ensure fair access to the nbn broadband access network for all users, nbn may, from time to time, at its discretion, shape the following activities to maximum wholesale upload and download speeds of 256kbps:

1. streaming video between midnight and 4pm
   VPN between midnight and 4pm
   uploads and downloads via peer to peer;
   uploads and downloads to cloud storage platforms;
   PC and smartphone operating system updates;
   software/application updates;
   gaming software updates;
2. any other activity related to applications that nbn cannot identify.
   Other activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped. Other exclusions and fair use conditions may apply.#

#Fair Use Policy and shaping apply. Examples of unfair use include routinely transferring large files greater than 20MB via email; downloading software, application or operating system updates for more than 20 unique devices; masking, manipulating or changing the signature of traffic to: present metered use as unmetered use, present one type of unmetered use as a different type of unmetered use, or otherwise avoid accurate data transfer measurement; performing excessive automated polling, refreshing or scraping of websites. It is also unfair use to knowingly allow any of these things.