Critical Information Summaries

All telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS). 

The CIS is important if you are thinking of buying a new internet product or service, telephone or mobile.

It helps you compare features and prices from different telcos. It also tells you what to expect, such as:

  • what is included in the product, service or plan, and what is limited or excluded
  • the fees and charges for the product or service, even if it is a ‘free’ offer
  • how long the minimum contract lasts
  • how much it costs to use national or international roaming (mobile only)
  • what to do if you have a complaint

Each of our product pages will inclide the CIS for the product you are considering. In addition you will find a list of the various CIS for the products we offer below.

Please contact us is you have any questions about our CIS. 


Product Type Category CIS
nbn® Sky Muster®  Satellite Critical Information Summary - Sky Muster
nbn® Sky Muster® Plus Satellite Critical Information Summary - Sky Muster Plus
nbn® Sky Muster® Plus Premium Uncapped Satellite Critical Information Summary - Sky Muster Plus Powered by NBN - Uncapped Data 
nbn™ Fibre Fixed Line  Critical Information Summary - Fibre 
nbn™ Fixed Wireless Fixed Wireless  Critical Information Summary - Fixed Wireless