Critical Information Summaries

All telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS). 

The CIS is important if you are thinking of buying a new internet product or service, telephone or mobile.

It helps you compare features and prices from different telcos. It also tells you what to expect, such as:

  • what is included in the product, service or plan, and what is limited or excluded
  • the fees and charges for the product or service, even if it is a ‘free’ offer
  • how long the minimum contract lasts
  • how much it costs to use national or international roaming (mobile only)
  • what to do if you have a complaint

Each of our product pages will inclide the CIS for the product you are considering. In addition you will find a list of the various CIS for the products we offer below.

Please contact us is you have any questions about our CIS. 


Product Type Category CIS
nbn Sky Muster Satellite Critical Information Summary - Sky Muster
nbn Sky Muster Plus Satellite Critical Information Summary - Sky Muster
nbn Fixed Line Fixed Line  Critical Information Summary - Fixed Line 
nbn Fixed Wireless Fixed Wireless  Critical Information Summary - Fixed Wireless