Ciritical Information Summary - nbn™ Sky Muster™ Satellite

Information About the Service

nbn™ Sky Muster™ Satellite is part of Australia’s Broadband Network internet service to deliver an internet connection to your premises. The LTS provides two (2) speed tiers with Peak Information Rates up to 12/1 and 25/5Mbps depending on the plan chosen

Mandatory Requirements and Availability

This service is not dependent on any bundling of services. To qualify for this service, you must be in the nbn™  approved Satellite coverage area. There must be a clear line of sight to Sky Muster™ for the service to be installed.

If your premises are in the Sky Muster™ area, a satellite dish and cabling will be installed by nbn™. A pair of cables will be run from the dish, and the installer will then drill a small hole through your wall and feed the cable into a wall plate installed inside the house. A cable runs from there to the Network Termination Device, which is a satellite broadband modem.

Minimum Term

Casual Connection    One month | 6 Months | 12 months | 24 months | 36 months

Inclusion, exclusions and important conditions, limitations, restrictions or qualifications.

nbn™  subsidies the installation, which includes: Satellite dish, Wall Outlet, Network Terminating Device (NTD) and Power Supply Unit; external cabling from the dish and internal cabling up to the Network Termination Device. This equipment remains the property of nbn™  and is serviced and maintained by nbn™. nbn’s™ boundary of responsibility stops at the data (UNI-D). The removal/moving of the dish is strictly prohibited and can only be carried out by arrangement with an nbn™ installer.

The Network Terminating Device provides one Ethernet connection per subscribed internet service. If you wish to have Wi-Fi coverage to share the internet connection around the premises, you will require an nbn™ ready Wireless Router.

To gain the full benefit of the nbn™ satellite speeds, you should have an nbn™ ready router. ANT Communications can supply you with the

nbn™ ready router for an additional cost of $129.00, including postage, or you can provide your own nbn™ ready router.

Plans are based on the peak speed of your chosen plan. Customers' speed will depend on location, signal strength, the volume of traffic through the network, your equipment, software and download source.

Sky Muster™ data plans use “peak” and “off-peak” data allowance. As defined by nbn™, peak hours are between 4 pm and 12 am in your local time zone.

Data usage is counted in both directions, so downloading 10GB of data and uploading 5GB of data is counted as 15GB.

ANT Acceptable Use Policy

The Ant Acceptable Use Policy sets out the rules and guidelines relating to the use of your internet and telephone service. The Ant Acceptable Use Policy is available on our website https://ant.com.au

Excess Usage

Plans are shaped, so there are no surprise charges. “Shaped” means that speeds will be reduced to 512kbps download and 256kbps upload for video streaming and VPN when your monthly data allowance has been reached.

In addition to ANT’s shaping policies nbn™, under its Fair Use Policy (FUP),  has placed restrictions on the Sky Muster™ Satellite. The following constitutes a breach of nbn™ Sky Muster™ Satellite Fair Use Policy network.

Customers can not use more than 150GB of “Peak” data in any rolling 4-week period. If your Peak data usage exceeds 150GB in any rolling 4-week period, the service will be suspended until the start of your next anniversary.

1. Customers can not use more than 300GB of total data in any rolling 4-week if their total usage (both Peak and Off Peak) exceeds 300GB in any rolling 4-week period; the service will be suspended until the start of your next anniversary date.
2. nbn mandates that Retail Service Providers must not exceed an average download amount per customer of 45GB across their customer base in a rolling 4-week.

Additionally, if you have breached nbn™ Sky Muster™ Fair Use Policy, nbn™ may impose further service reductions to your internet service. Data top-ups cannot remove service reductions imposed by nbn™.

Certain games and other highly interactive software (e.g., share trading / live-streaming) that require low network latency are known to perform poorly (or not work at all) on satellite broadband services, so ANT deems the service as unsuitable for those purposes.

Your maximum throughput will be lower than the given Peak Information Rate for your Plan. It can be affected by: Overheads imposed by Ethernet and other protocols you use, such as TCP/IP, the Internet server you are accessing, the network between ANT and the server you are accessing, the network between ANT and your service, and local factors such as the performance of your computer equipment including your network router and wireless network.

You can purchase one data top-up per month. You will be charged for the top-up when purchasing your data top-up. ANT reserves the right to refuse Data Top Ups if the extra data will cause a breach of the FUP.

You can change your plan up or down at any time. Data Allowance Plan changes will be implemented at your next anniversary date. Speed Tier changes will also be implemented at your next anniversary date and incur a $20.00 service charge.

 Your data is reset on your Anniversary date. Any unused data allowance expires on the anniversary date.

Information about Pricing

Services require a valid direct bank debit from the Applicants nominated bank account or credit/debit card. Subscriptions are payable 1 month in advance via valid direct Bank Debit or Credit card, or Subscription fees can be paid 6 months in advance via Electronic Funds Transfer, Direct Bank Debit or Credit Card, cheque or money order. Subscription fees are deducted on your Anniversary date each month. The first and last months are billed on a pro-rata basis.

Minimum Monthly Charge nbn™ Sky Muster™

12/1 Mbps						25/5 Mbps
Plan Name	Peak GB	Off Peak GB	Total GB Allowance	Cost per Month	Cost per GB	Plan Name	Peak GB	Off peak GB	Total GB Allowance	Cost per Month	Cost per GB
LTSU 12 - 10	10	100	110	$32.95	$ 0.2995	LTSU 25 - 10	10	100	110	$37.95	$ 0.3450
LTSU 12 - 15	15	100	115	$34.95	$ 0.3039	LTSU 25 - 15	15	100	115	$39.95	$ 0.3474
LTSU 12 - 25	25	100	125	$36.95	$ 0.2956	LTSU 25 - 25	25	100	125	$41.95	$ 0.3356
LTSU 12 - 30	30	100	130	$39.95	$ 0.3073	LTSU 25 - 30	30	100	130	$44.95	$ 0.3458
LTSU 12 - 45	45	100	145	$44.95	$ 0.3100	LTSU 25 - 45	45	100	145	$49.95	$ 0.3445
LTSU 12 - 60	60	150	210	$54.95	$ 0.2617	LTSU 25 - 60	60	150	210	$59.95	$ 0.2855
LTSU 12 - 70	70	150	220	$69.95	$ 0.3180	LTSU 25 - 70	70	150	220	$74.95	$ 0.3407
LTSU 12 - 100	100	150	250	$94.95	$ 0.3798	LTSU 25 - 100	100	150	250	$99.95	$ 0.3998
LTSU 12 - 130	130	150	280	$199.95	$ 0.7141	LTSU 25 - 130	130	150	280	$204.95	$ 0.7320

Maximum Monthly Charge

Standard monthly fee + any top-up data blocks purchased during the month + speed tier changes + any requested additional services.

Set Up Fee

There is no set-up fee

Early Termination Charge

All Plan Cancellations require 30 days notice in writing. Cancellation Payments will be processed at the time of receipt of your cancellation notice. Casual and 6-month paid in advance - Nil

Other Information

Usage information Customers can obtain information on their usage on the My Account tab on our website https://myaccount.ant.com.au

We will also send you alerts to your nominated email address as your usage passes 50%, 80% and 100% of your monthly data allowance.

Customer Service Contact Details

Postal Address	PO Box 269 Avalon Beach, NSW 2107
Sales	Phone: 1300 268 266 | email: [email protected]
Technical Support	Phone: 1300 268 266 | email: [email protected]
Billing	Phone: 1300 268 266 | email: [email protected]

Dispute Resolution Process

If you have a problem or complaint about your service, please visit our website Or email [email protected]

 

Telecommunications Industry Ombudsman

If you feel you are unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone at 1800 062 058. Additional information can also be found at tio.com.